Centralized Public Grievance Redress And Monitoring System (CPGRAMS)

 Centralized  Public Grievance Redress And Monitoring System (CPGRAMS)

A Centralized Public Grievance Redress And Monitoring System (CPGRAMS) has been established by the Government of India. 

This is available at

http://www.pgportal.gov.in

So Proud that this is happening in INDIA! 

The govt. wants people to use this tool to highlight the problems they faced while dealing with Government officials or departments like
1) Railways.
2) Posts.
3) Telecom.
4) Urban Development.
5) Petroleum & Natural Gas.
6) Civil Aviation.
7) Shipping , Road Transport & Highways.
8) Tourism.
9) Public Sector Banks.
10) Public Sector Insurance Companies.
11) National Saving Scheme of Ministry of Finance.
12) Employees' Provident Fund Organization.
13) Regional Passport Authorities.
14) Central Government Health Scheme.
15) Central Board of Secondary Education.
16) Kendriya Vidyalaya Sangathan.
17) National Institute of Open Schooling.
18) Navodaya Vidyalaya Samiti.
19) Central Universities.
20) ESI Hospitals and Dispensaries directly controlled by ESI Corporation under Ministry of Labour.

Many of us say that these things don't work in India.

 

A few months back, the Faridabad Municipal Corporation laid new roads in an area and the residents were very happy about it. But 2 weeks later, BSNL dug up the newly laid roads to install new cables which annoyed all the residents. A resident used the above listed grievance forum to highlight his concern. To his surprise, BSNL and Municipal Corporation of Faridabad were served a show cause notice and the guy received a copy of the notice in one week. Government has asked the MC and BSNL about the goof up as it's clear that both the government departments were not in sync at all.

So use this grievance forum and educate others who don't know about this facility.
This way we can at least raise our concerns instead of just talking about the 'System' in India .

Invite your friends to register their grievances at this portal and ensure that citizens are heard and get the responses that are their due

PLEASE SPREAD THIS MESSAGE IF U WANT OUR INDIA TO HAVE A BETTER TOMORROW & FORWARD THIS MESSAGE TO AS MANY AS POSSIBLE.